:::

Our services are available in home or office for either businesses or individuals.

We are a small company and our service is aimed at small businesses but our technicians have extensive experience giving technical support to large organisations including Stansted Airport, HSBC bank and NHS.

:::

No longer do we always need to visit your premises, we can often access your computer remotely via a secure Internet connection.

INTERNET SECURITY
including Internet Safety for Kids

Technical Support.

Whether you use Desktop or Notepad computers, we can install or support them for you.

Networks including WiFi (wireless) networks installed and configured securely! Wireless networks are extremely convenient allowing a network without cables, using a low power radio signal. If you simply plug in and use, your computers can be accessed by anyone with a WiFi enabled computer. We can configure your WiFi network to ensure that it is safe and secure. We can also supply and install low cost backup systems for complete system recovery when your hard drive dies. There are only 2 types of hard drive - those that have failed and those that are going to! Usually data on a failed hard drive cannot be recovered economically - if at all! A backup system will save you from a nightmare situation.

Technical Support is available with or without contract. Our services are available in home or office for either businesses or individuals.

Remote Support.

If you have a software or configuration problem, whether a simple or more complex problem, we can offer Remote Technical Support. No longer do we always need to visit your premises, we can often access your computer remotely via a secure Internet connection. This will not only keep your costs to a minimum but downtime could also be reduced. For example, perhaps you are having problems with your email or have spyware on your computer that you want to remove. You might want your firewall or anti-virus software configured. Once you have given permission, we can access and configure it without even leaving our office. A broadband connection is usually needed for remote access. Our fees for remote support are charged at 50p a minute and are subject to a 15 minute minimum. Once the support session is completed, we will no longer have access to your computer unless you give permission again.

On Site Support.

We offer onsite support in Wallasey, Birkenhead and surrounding areas. Our fees for onsite support are charged at £40 an hour reducing to £35 an hour for regular clients, subject to a 1 hour minimum charge. This will include travelling time from Wallasey to and from the site. Maximum hourly fee for up to 5 hours work in 1 day is capped at £130.

Our “monthly 5” contract allows up to 5 hours of work per month at a rate of £130 per month which equates to £26 per hour if all 5 hours are consumed, a discount of £14 per hour. This would be an ongoing contract payable promptly every month – any missed months would cause the rate to revert to the ad hoc rate. There would be no rollover of time except in exceptional circumstances.

Callout fees: Business hours appointment in advance: NO CALLOUT FEE
Callout fees: Business hours same day attention: £10 CALLOUT FEE
Callout fees: Business hours within 1 hour immediate attention: £25 CALLOUT FEE
Callout fees: Out of business hours evenings and weekends: £25 CALLOUT FEE
Callout fees: Bank holiday weekends and throughout the Easter period: £35 CALLOUT FEE
Callout fees: Christmas Eve through to Jan 2nd: £50 CALLOUT FEE
Callout fees are charged in addition to hourly fees and are payable even in the event of user error.

| ONLINE PAYMENTS |